Help & Support
How can we help?
Questions about your order, your calendar, or getting started? We’re here to help.
We aim to respond within one business day.
Orders & Shipping
How do I track my order?
If you bought on Etsy, open Purchases in your Etsy account: tracking appears there once your calendar ships, and Etsy emails it to you too. If you ordered on this website, we email your tracking number as soon as your order ships.
Can I cancel my order?
Yes, if it hasn’t shipped yet. Message us as soon as you can (through Etsy Messages for Etsy orders) and we’ll check where your order is. If it has already shipped, it can come back as a return instead.
Still need help? Send us a message about this
Returns & Refunds
How do I return my calendar?
Contact us within 14 days of delivery with your order number. Once we approve your return, we’ll send you the return address. The calendar needs to be unused and in its original, resalable condition.
When will I receive my refund?
We start your refund within 5 business days of receiving and checking the returned calendar. It goes back through the platform you bought on (Etsy orders through Etsy, website orders through our checkout) to your original payment method; your bank may take a few more days to show it.
Can I exchange my calendar?
We don’t offer direct exchanges for change-of-mind returns. If your calendar is unused and you’re within 14 days of delivery, you can return it and order the one you want. If it arrived damaged or we sent the wrong one, we’ll replace it for free.
Every detail is on our Returns & Refunds page.
Still need help? Send us a message about this
Damaged or Incorrect Orders
What if my calendar arrives damaged?
We’re sorry, and we’ll make it right. Send us your order number and, if you can, a photo of the damage. We’ll send a free replacement or a refund, and you usually won’t need to send the damaged calendar back. There’s no 14-day cutoff for damage: tell us whenever you notice it.
Still need help? Send us a message about this
Using Your Calendar
How big is the calendar, and when does it start?
It’s 11 × 17 inches, one week per page, hanging from its Wire-O binding. The first page of the January–June 2027 calendar is the week of Monday, December 28, 2026.
Still need help? Send us a message about this
Cleaning Companion Website
How do I access the cleaning companion website?
Scan the QR code printed on your calendar with your phone’s camera. It opens on Today: a small Daily Reset and the area to focus on, matching the cleaning zone on your calendar.
Is the companion website included with my calendar?
Yes. It comes with your calendar at no extra cost. There’s no account to create and nothing to subscribe to.
Do I need to download an app?
No. The cleaning companion is a website that opens in your phone’s browser. You can add it to your Home Screen from its Settings page so it’s one tap away. Your checkmarks are saved on that phone.
Still need help? Send us a message about this
Other Questions
How do I contact someone?
Use the form on this page or email contact@organizedmomcollective.com. If you bought on Etsy, Etsy Messages is the quickest way to reach us about that order. We aim to respond within one business day.
Still need help? Send us a message about this
Send us a message
A real person reads every message. We aim to respond within one business day. Bought on Etsy? Etsy Messages (opens Etsy) is quickest for that order.
Message sent
Thank you. We’ve got it.
Your reference is . We aim to respond within one business day.
Prefer email?
Write to contact@organizedmomcollective.com. Add your order number and a photo if something arrived damaged.
